Privacy Policy

Last updated: February 1, 2026

D-Clean Co., Ltd. ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

Information you provide

  • Name, email, phone number when creating an account or making a booking
  • Address and location data for service delivery
  • Payment information (processed securely through third-party providers)
  • Communications with our support team

    • Information collected automatically

  • Device information (type, OS, browser)
  • Usage data (pages visited, features used)
  • Location data (with your consent, for service matching)

    • How We Use Your Information

  • To provide and improve our cleaning services
  • To match you with the best available cleaner
  • To process payments and send receipts
  • To communicate about bookings, promotions, and updates
  • To improve our app and website experience
  • To comply with legal obligations

    • Data Sharing

    We do not sell your personal data. We may share data with:

  • Service providers: Cleaners assigned to your booking (limited to necessary info)
  • Payment processors: For secure transaction processing
  • Analytics providers: Anonymized usage data for service improvement
  • Legal authorities: When required by law

    • Data Security

    We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your information.

    Your Rights

    Under Thai PDPA (Personal Data Protection Act), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data processing
  • Request data portability

    • Contact Us

    For privacy-related inquiries:

  • Email: [email protected]
  • LINE: @d-clean
  • Phone: 062-078-2659